Our Refund Commitment

At Perplexity AI, we stand behind our service and want you to be completely satisfied with your purchase. This refund policy outlines the circumstances under which refunds may be provided.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new Perplexity Pro subscriptions. If you're not satisfied with our service within the first 30 days of your subscription, you can request a full refund.

This guarantee applies to:

First-time subscribers to Perplexity Pro
Annual and monthly subscription plans
Requests made within 30 days of initial purchase

Refund Eligibility

Refunds may be granted under the following circumstances:

Technical Issues

If you experience persistent technical problems that prevent you from using our service, and our support team cannot resolve the issue within a reasonable timeframe.

Service Unavailability

If our service is unavailable for extended periods due to system outages or maintenance that significantly impacts your ability to use the service.

Billing Errors

If you were charged incorrectly due to a billing system error or were charged for services you did not authorize.

Duplicate Charges

If you were charged multiple times for the same subscription period due to a processing error.

Non-Refundable Situations

Refunds will not be provided in the following situations:

Requests made after the 30-day guarantee period
Violation of our Terms of Service or Acceptable Use Policy
Account suspension or termination due to policy violations
Change of mind after using the service extensively
Failure to cancel before automatic renewal
Requests for partial refunds on annual subscriptions

How to Request a Refund

To request a refund, please follow these steps:

Contact Support: Email our support team at support@perplexity.ai with your refund request
Provide Information: Include your account email, subscription details, and reason for the refund
Allow Processing Time: We will review your request within 2-3 business days
Receive Confirmation: You'll receive an email confirmation once your refund is approved
Refund Processing: Approved refunds are processed within 5-7 business days

Refund Processing

Processing Time: Approved refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Refunds will be issued to the original payment method used for the purchase:

Credit/Debit Cards: 3-5 business days
PayPal: 1-2 business days
Bank Transfers: 5-10 business days

Subscription Cancellation

Please note the difference between refunds and cancellations:

Cancellation: Stops future billing but doesn't refund current period
Refund: Returns payment for current billing period
You can cancel your subscription at any time from your account settings
Cancelled subscriptions remain active until the end of the current billing period

Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@perplexity.ai
Subject Line: "Refund Request - [Your Account Email]"
Response Time: Within 24 hours during business days

Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last modified" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Refund Policy